Delivery of products is powered by courier companies that fulfill our requirements and have been selected by Goupi Lab in order to be in the position to offer you high-quality services. Deliveries are realized throughout the day, Monday to Friday, from 9:00 am to 17:00 pm.
For more information or clarifications regarding the order and delivery procedures, please feel free to contact us at info@goupilab.com.
Delivery Costs
FREE STANDARD DELIVERY IN GREECE FOR ORDERS OVER 50€
FOR ORDERS UNDER 50€, THE DELIVERY COST FOR GREECE VARIES DEPENDING ON CHOSEN SHIPPING METHOD
Deliveries Abroad
The cost for deliveries abroad depends on the final destination; it is calculated during the checkout process ,when you enter your address information.
Kindly be informed that for non domestic deliveries , additional charges may occur especially for large volume items. You will be informed about the exact shipping cost when selecting a shipping method during the checkout process.
If the country to which Products are shipped and delivered is outside E.U., there is a probability that you may be required to pay customs duties, fees, taxes etc by the competent Authorities. Goupi Lab cannot in any case control such charges and in no case can inform Customers about relevant costs. In such cases, Customers bear the relevant charges. Goupi Lab undertakes neither liability nor obligation to pay for or rectitude in any way thereof, such charges.
Delivery time
Once you have placed your order, production time will take place within 1-5 working days (unless stated otherwise in the product page). For destinations characterized by the courier company as “hard-to- access”, delivery time might vary. In any case, we will make anything possible so that your order is delivered to you the soonest possible, even before the foreseen delivery time. For more information, please feel free to contact us at info@goupilab.com. (*) For orders executed through bank account deposit, it is imperative that the deposit of the
amount in the bank is verified.
Order Delay
In case that your order is delayed for any reason, you may contact our Customer Care department on working days from 10:00 am to 15:00 pm ,so that we can inform you about the exact delivery time.
Your order might be delayed due to the following reasons:
- The product you have ordered is not available: among the products displayed in our e- shop, in rare occasions some product might be out-of-stock and our online system is not automatically updated regarding this product’s availability. In this case, a member of our
personnel will contact you directly in order to offer you all possible alternative solutions or even arrange to cancel your order without any charge. - In periods of extreme weather conditions or strikes, as well as in any case of force majeure that might affect the transport and delivery of your order.
- In case that it is impossible to get hold of you on the phone and/or reach you through e-mail to inform you that some issue has arisen concerning your order (either related to the product or its payment); for instance, to inform you that the personal information you have given is not accurate or up-to-date.
