RETURNS
You are eligible to return your purchased products or to request an exchange or a full refund within 7 calendar days from the day you received your order. All refunds can be made via bank transfers by providing the account holder’s name as the same one with the person who placed the order. At the moment returns are ONLY eligible in Greece .
Whether you are returning a product due to change of size, colour or any other reason such as not being satisfied by the product, you have the right to return the product within 7 calendar days from the day you received it, according to courier’s delivery note.
At all circumstances, the returned products must be in the same condition as they were delivered and received by the customer, in full parts and without any wear and tear. They must be in their original package and in excellent condition (without removed labels). Finally, the product must be accompanied by all necessary delivery documentation (i.e. Dispatch Note, Invoice etc.)
The product comes within its original packaging, along with all its labels (which must have not been removed) and has not any wear or tear.
Due to hygiene reasons we can not accept returns or exchanges of earrings.
When trying on Footwear we advise using a clean surface or carpet, as shoes with marked or dirty soles may not be accepted for return. The shoe box must be adequately protected when returned so that it is not damaged in any way. Whenever possible, we suggest using the initial packaging.
Returns are also NOT accepted on Custom or personalized orders.
No product return is accepted if it doesn’t abide with the aforementioned conditions.
PRODUCT RETURN WITH ADDITIONAL CHARGES:
In case of a return, delivery cost must be covered by the customer.
- Contact us!
Contact us by email at info@goupilab.com stating your name and order number, along with the reason you wish to return your order (or part of it). Alternatively, you can call us at (+30) 2291100394 and complete your return by phone.
- Return your order
Post your item via the courier of your choice. We advice on recorded delivery so as to have a tracking number. If you wish to send via our courier service we will inform you over the cost.
The shipment address for the returns is as follows:
GOUPI LAB
Olimpou 8-10
Kalivia Thorikou
Zip code: 190 10
Tel. (+30) 2291100394
REFUND
In case you do not wish a replacement order, you are welcome to request a refund. Refunds are processed within 7 days since delivery in our warehouse, so all you need to do is contact us by telephone at +3022910100394 or email at info@goupilab.com.
All refunds are processed through the initial payment method (e.g. credit card, PayPal, etc.). In case you have selected the Cash On Delivery method, the refund is processed to a bank account through wire transfer. We will therefore need you to send us an email containing your bank name, IBAN and beneficiary full name.
For security reasons, GOUPI LAB requests that the beneficiary or co-beneficiary name of the bank account is be the same with the one registered in the billing address when placing your order.
ORDER CANCELLATION
You may cancel your order within 24hours of your order without extra cost through email info@goupilab.com or our call center (+30) 2291100394.
